Shipping

Dispatch & Delivery Turnaround

Order processing takes approximately 3-5 business days.

Delivery takes approximately 7-14 business days after your order is dispatched for items sent directly from our overseas warehouse. 

Australian labels - NC X The Label & MLW By Design are made to order designs that have a 1-2 week processing turnaround time. These items & the Cruzy Crowns Snapbacks are shipped from our Gold Coast warehouse.

New Zealand Shipping Delays

New Zealand parcels are still experiencing shipping delays from the recent level 4 lockdown period. If your order was placed during the lockdown please expect considerable delays. Orders placed after the 11th May please allow 14-21 business days from dispatch for delivery.  

Update 24.06

** We have been made aware that several New Zealand parcels that left after the lockdown period & are showing a flight departure date of the 8th June are now experiencing delays. We are monitoring those parcels closely. **

 

Tracking My Order

Please visit the 'Track My Order' page and simply enter the email address corresponding to your order & order number e.g #1001

 

Missing An Item

When ordering multiple items your order may arrive in separate parcels as some products are shipped directly from the manufacturer or occasionally our warehouse may part-ship an order if there is a short delay on an item within your order. Please refer to the delivery confirmation email for steps to obtaining a second tracking number or contact our team via email sales@totsontrend.com.au

 

Cancelling An Order 

Once you place your order online we cannot alter, exchange or refund the order whilst in processing. If you wish to exchange your items once received please refer to our exchanges & returns policy for further information. 

 

Get In Touch

Unfortunately from time to time extended delays can occur in transit which are out of our control. If you have not received your items within 4 weeks of placing your order please contact our customer service team via email sales@totsontrend.com.au

Please allow 24-48hrs for a response.