Dispatch & Delivery Turnaround

Order processing & dispatch takes approx. 2-5 business days.

Shipping takes approx. 7-14 business days. This includes items sent directly from our overseas warehouse & International suppliers.

Australian Labels Dispatch Turnaround

NC X The Label & MLW By Design

These items are made to order & have a 2-3 week processing turnaround time.

Cruzy Crowns Snapbacks

These will be dispatched within 1-3 business days.

Please note; items within your order may be dispatched in separate parcels as we ship some products directly from our suppliers. 

International Turnaround

The above processing & dispatch time frames apply. Shipping takes approx 14 - 28 business days.

Please note: due to Covid-19 all International orders including to New Zealand are frequently experiencing delays. Therefore we cannot guarantee the above delivery time frame.    

 

Tracking My Order

Please visit the 'Track My Order' page once you have received your dispatch confirmation email and simply enter the email address corresponding to your order & order number e.g #1001

 

Missing An Item

When ordering multiple items your order may arrive in separate parcels as some products are shipped directly from the manufacturer or occasionally our warehouse may part-ship an order if there is a short delay on an item within your order. Please refer to the delivery confirmation email for steps to obtaining a second tracking number or contact our team via email sales@totsontrend.com.au

 

Cancelling An Order 

Once you place your order online we cannot alter, exchange or refund the order whilst in processing. If you wish to exchange your items once received please refer to our exchanges & returns policy for further information. 

 

Get In Touch

Unfortunately from time to time extended delays can occur in transit which are out of our control. If you have not received your items within 4 weeks of placing your order please contact our customer service team via email sales@totsontrend.com.au

Please allow 24-48hrs for a response.