We recommend sizing up a size if you are unsure, please note measurements may vary slightly for items that are the same size as we source stock from a range of suppliers.
If you require specific measurements for an outfit or need further assistance please contact us via email sales@totsontrend.com.au
Shipping Rates
We charge a flat rate of $9.95 for orders placed within Australia & New Zealand. Free Shipping is also available to Australia & New Zealand customers for orders over $99.
All other countries are charged a flat rate of $12.95.
Dispatch & Delivery Turnaround
Order processing & dispatch takes 2-6 business days.
Shipping takes approx. 7-14 business days from dispatch. This includes items sent directly from our overseas warehouse & International suppliers. Please note this is a generous timeframe to allow for delays with most packages arriving within 5-7 business days of dispatch.
Please ensure you track your order via the website tracking link provided in the dispatch email. In the event your package is taken for collection & not collected in time you will be responsible for a re-shipping fee (refer to returns policy). Collection slips are no longer left by any postal network.
Australian Labels Dispatch Turnaround
Cruzy Crowns
These items will be dispatched within 1-3 business days.
Laci Kay
Handmade to order & dispatched within 7-14 business days.
MLW By Design
Made to order & dispatched within 7-14 business days.
Please note; items within your order may be dispatched in separate parcels as we ship some products directly from our suppliers.
International Turnaround/ Import Duties
The above shipping & dispatch time frames apply. Please note we are not liable for any import duties or fees charged by your country. Import fees will not apply to orders placed within Australia or New Zealand.
Please note: Order processing may take longer during sales & shipping timeframes do not take into consideration any unexpected postal impacts. We cannot guarantee the above delivery timeframes, they are a guide only.
Track My Order
Please visit the 'Track My Order' page once you have received your dispatch confirmation email and simply enter the email address corresponding to your order & order number e.g #1001
Returned to Sender/ Not Collected Parcels
Please ensure you monitor your tracking for updates, collection slips are no longer left by any postal network.
If your parcel is not collected in time & is returned to sender this will incur a re-shipping fee of $10.95 and will not be eligible for a refund.
Please also ensure the correct address is entered when ordering as any customer input errors that result in the parcel going to the wrong address will not be eligible for a refund.
Missing An Item
When ordering multiple items your order may arrive in separate parcels as some products are shipped directly from the manufacturer or occasionally our warehouse may part-ship an order if there is a short delay on an item within your order. Please refer to the delivery confirmation email for steps to obtaining a second tracking number or contact our team via email sales@totsontrend.com.au
Cancelling An Order
Once you place your order online we cannot alter, exchange or refund the order whilst in processing. If you wish to exchange your items once received please refer to our exchanges & returns policy for further information.
Get In Touch
Unfortunately from time to time extended delays can occur in production or transit which are out of our control. If you have not received all of your items within 4 weeks of placing your order please contact our customer service team via email sales@totsontrend.com.au
Please allow 1-2 business days for a response.