Conditions of our return policy:

Our policy lasts 30 days from the date of delivery

If it has exceeded 30 days since receiving your purchase, unfortunately we can’t offer you a return.

To be eligible for a return, your item/s must be unused/ worn or washed and in the same condition that you received it. 

Non-returnable items:

- Personalised Items
- Clearance Stock                                                                                                                
- Mystery Parcels
- Gift Cards
- Worn or washed clothing or accessories of any type, including shoes, socks, tights, beanies and headbands etc.

To submit a return request please lodge it via our online portal:

click here

 

Return Options

We always recommend sizing up to avoid any sizing issues. However, as we know little ones grow fast if your purchase doesn't fit, you change your mind or are not entirely satisfied with your purchase you can return your order for either;

STORE CREDIT - including 20% BONUS CREDIT so you can choose something better suited or order a different size.

REFUND - a full refund of the price paid for the returned product. 

Customers are responsible for the return label fee of $10.95 which will be deducted from the store credit/ refund, or you can elect to arrange your own return shipping via the portal. 

Please note the original shipping fee is not reimbursed on returns.


Faulty/ Incorrect Product

In the event that you receive a faulty/ damaged or incorrect product we & truly sorry for the inconvenience and can provide a replacement or refund for the product as per your request. 

Please contact us with sufficient photo evidence of the issue within 30 days of delivery via email sales@totsontrend.com.au to be eligible for a replacement or refund. 

Once your request is reviewed, we will notify you of the approval or rejection of your refund or replacement and advise if the item needs to be returned. If the item needs to be returned we will provide a return label. 

If you are approved for a refund a credit will be applied to your original payment method, this should clear within 2-5 business days. 

 

Returned to Sender/ Not Collected Parcels

Please ensure you monitor your tracking for updates, collection slips are no longer left by any postal network. 

If your parcel is not collected in time & is returned to sender this will incur a re-shipping fee of $10.95 and will not be eligible for a refund.

Please also ensure the correct address is entered when ordering as any customer input errors that result in the parcel going to the wrong address will not be eligible for a refund. 


Order Cancellations

In the event that it is not too late to process a cancellation please note this will incur a 10% cancellation fee to help cover any fees associated to the order. If we have began processing the order unfortunately we cannot process a cancellation & you would need to return the items once they arrive. 

 

If you have any queries please do not hesitate to get in touch via sales@totsontrend.com.au & our team will endeavor to respond within 2 business days. 

click here to submit a return request.