Exchanges & Returns Policy

Returns

Our policy lasts 14 days.

If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused/ worn and/ or washed and in the same condition that you received it. 

Additional non-returnable items:

Clearance Items 
Gift Cards

*All return postage is at the customers own expense*

 

Refunds (if applicable)

Any returns due to change of mind or incorrect sizing will only be eligible for a store credit to the same value. We do not offer refunds on change of mind purchases or if the incorrect size is ordered.

If you request a refund due to a faulty item you must contact us within 14 days with photo evidence to be eligible for an exchange, replacement or refund. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please ensure the correct address is entered when ordering as any customer input errors that result in your parcel going to the wrong address will not be eligible for a refund.

 

Clearance Items (if applicable)

Only regular priced items or sale items may be refunded, unfortunately clearance items cannot be refunded, exchanged or returned.

 

Exchanges (if applicable)

We only replace, exchange or refund items if they are faulty due to no fault of your own. If you need to exchange a faulty item you must contact us within 14 days with photo evidence. If you wish to exchange your items a store credit will be issued to the same value once your items have been returned and inspected. 

 

Shipping

To return your product, please email us at sales@totsontrend.com.au with the details of your order and the items being returned. We will then provide you with a return address within Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the product is deemed faulty due to no fault of your own then the cost of return shipping will be reimbursed.

Depending on where you live, the time it may take for your exchanged product to reach you will vary.

If returning items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.